Repair when it makes sense
Providers commit to considering safe, practical and reasonably priced repair options before recommending replacement. When repair is unsuitable, they should explain why and discuss sensible alternatives.
eServ Academy
Confidence starts with clear standards.
Meet the commitment behind our certified providers.
The eServ Academy badge recognises providers who have completed our focused training, passed a knowledge assessment and committed to responsible repair and professional customer care. It helps you recognise that commitment when choosing someone to help with your repair.
What certification means for you
Responsible repair. Professional care.
Our training brings repair-first thinking, honest advice and responsible working practices into one focused programme. Built around everyday service decisions, it sets clear expectations for how eServ-certified providers should approach your repair.
Clear advice and transparent quotes
Training reinforces honest diagnosis, understandable costs and your agreement before additional chargeable work.
Professional care
Our standards cover respectful communication, care for your property and privacy, and working within the provider's competence and relevant qualifications.
Responsible choices
Providers learn to consider safe reuse, suitable recycling and sensible travel planning, helping avoid unnecessary waste where practical.
What earns the badge
Focused training. Practical standards.
The badge is earned through a structured learning and assessment process, followed by an explicit commitment to eServ's standards.
- 1
Complete twelve training modules
Covering repair-first decisions, honest quotations, safe working, customer care, product lifespan, reuse and responsible disposal. Each section must be acknowledged.
- 2
Demonstrate understanding
Pass a ten-question knowledge assessment with a score of at least 80%.
- 3
Commit to the standards
Accept the separate eServ Climate-Conscious Provider Declaration before receiving certification.
Recognise the badge
Look for the eServ Academy badge.
You will see the badge alongside eligible providers when reviewing their quotes and selected-provider details. It is displayed only for approved professionals with active eServ Academy certification.
Provider
Badge example — certification is not displayed on every provider account.
Questions, answered
Choosing with confidence.
What does the badge mean?
The provider has completed eServ Academy training, passed its knowledge assessment and accepted our environmental and professional service standards.
Does the badge replace trade qualifications?
No. It recognises eServ's own training and commitment to its standards. Any qualifications or permissions needed for the provider's trade remain separate.
Do all eServ providers have the badge?
The badge identifies approved providers with active Academy certification. It is not displayed on every provider account.
What if my item cannot sensibly be repaired?
The training expects providers to explain when repair is unsafe, unsuitable or uneconomical and discuss appropriate alternatives.
Can I choose a certified provider?
Look for the badge when comparing quotes. You remain in control of which available provider you choose.
Your repair deserves a considered approach.
Tell us what needs attention and review the available help, with a clearer understanding of the standards behind the eServ Academy badge.