How eServUK Marketplace works

One repair marketplace.
A controlled journey.

Start with the problem. Customers post Home Repair or Tech Repair jobs, suitable approved professionals submit offers, and the selected participants manage the work through one private journey.

Start a repair request Explore services

For customers

From a repair need to a recorded outcome.

The same Laravel rules control the website, Android and iOS journey. Client screens do not decide payment success, professional eligibility or job-state transitions by themselves.

  1. 01

    Create your account

    Register a private customer account and choose whether the job belongs under Home Repairs or Tech Repairs.

  2. 02

    Post a repair job

    Select a service, describe what needs attention, add a UK postcode and preferred timing, and upload photos where they are useful and safe.

  3. 03

    Compare offers

    Approved, active professionals can browse available jobs across all service categories and areas, and choose work they can genuinely serve. Compare the offers that are actually submitted.

  4. 04

    Choose a professional

    Select one professional. The private job conversation then becomes available to the customer and selected professional for accepted work.

  5. 05

    Pay and track

    When payment is available, Stripe Checkout supports the customer payment. Redirects never mark a payment successful; verified server-side Stripe events remain authoritative.

  6. 06

    Confirm and review

    The professional submits completion, the customer confirms the completed work or requests support, and a review becomes available only after an eligible completed job.

For repair professionals

Application first. Approval before opportunities.

Creating a professional account does not make an applicant approved or trusted. eServUK reviews the submitted service scope before Marketplace eligibility is enabled.

Professional / 01

Create a profile

Add a business or trading name, relevant repair experience, real service categories and realistic coverage information.

Professional / 02

Wait for review

The profile remains pending until eServUK approves, rejects or later suspends it through the audited Operations process.

Professional / 03

Submit offers

Approved, active professionals can browse available jobs across all service categories and areas, then submit price, timing and message information for work they can genuinely serve.

Professional / 04

Manage accepted work

Selected professionals can communicate, start funded work, submit completion and build transaction-linked reputation through eligible reviews.

Apply as a professional

Repair-first, not repair-only

Repair first does not mean repair at any cost.

eServUK does not advocate a repair that is unsafe, uneconomic or inappropriate. A sound decision may need to consider several factors, and the Marketplace does not calculate them into an automatic repair recommendation.

Repair or replace
  • 01Safety
  • 02Likely repairability
  • 03Age and condition
  • 04Repeated faults
  • 05Repair cost versus replacement value
  • 06Energy and performance where relevant

Safety before Marketplace activity

Urgent hazards are not ordinary service enquiries.

The earlier eServUK service rules keep safety-critical and out-of-scope problems out of the separate legacy/manual enquiry path. Marketplace users must also follow relevant safety guidance rather than treating a job post as emergency monitoring. If there is fire, injury or an immediate threat to life, contact the appropriate emergency service.

  • Suspected gas leak or gas-related concern
  • Electric shock / immediate danger
  • Flooding involving electricity / immediate danger

Keep people away from immediate danger. A gas smell, active electrical danger or flooding involving electricity needs current safety guidance rather than a routine repair request.

Electrical safety boundary Water and gas boundaries

Historical enquiry pilot

Some services can currently accept enquiries.

The legacy/manual Get Help workflow remains deliberately separate from Marketplace jobs. It is retained for the configured pilot service and does not create a Marketplace job.

Start a repair request View services

Configured enquiry services

Submitting this legacy enquiry starts manual review. It does not create a Marketplace job, select a professional or mark any payment state.

One platform from start to finish

Something needs repairing?

Start with the eServUK Marketplace, choose the right repair category and keep the job journey in your account.

Post a repair job